Renewal pack: questions and answers
Short answers. For anything else, email hello@prcard.ca.
Common questions
- I paid, but the pack still shows as locked.
- Reload the page once. Payment confirmation can take a minute. If it is still locked after a minute, email us with the receipt and we unlock it by hand.
- My file is over the size limit.
- The portal accepts files up to 4 MB. The pack compresses images and PDFs for you. If a file is still too large, split it into two files (for example, one per year of statements) and upload both in the same slot.
- How do I get a refund?
- Email hello@prcard.ca within 14 days of paying. You get a full refund; no questions asked. Access to the pack ends when the refund goes through.
- I cleared my browser, or I want to use another device.
- Access is tied to the browser you paid in. Your answers and files are saved there only. If you cleared it, email us with your receipt and we restore access. Restoring on another device by email is coming.
- Does anyone see my answers or files?
- No. Everything is processed in your browser. The only things sent anywhere are your email and a random id to the payment service, so it can issue a receipt.
- Does the pack submit my application?
- No. You copy each answer into the PR Portal and upload the files yourself. The pack gives you everything in the portal's order so it takes one sitting.
- Can I switch between English and French?
- Yes. Your answers are kept when you switch. The answer sheet shows the portal's wording in the language you choose.
- What the pack is not
- It is not legal advice and it does not guarantee any outcome. IRCC decides. Every rule in the pack quotes IRCC and links to the source.